Product Care

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General Care

Over the time, fine jewellery can become a treasured family heirloom if it is cared properly.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Promesã Jewellery back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewellery care.

Gold Jewellery

Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure.
Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolor and possibly disintegrate. Most gold jewellery can be maintained with a non-abrasive cleaner.
Jewellery storage is important as well. After wearing, we recommend that you place your Promesã Jewellery back in its original case or another suitably lined box or pouch.

Silver Jewellery

Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Promesã strongly encourages you to use or wear your silver every day.
We recommend washing silver by hand in warm water with a mild detergent.


Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces.To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush. Extreme temperatures, perfumes, ultrasonic cleaning and household chemicals can also damage jewellery.

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